BILLING POLICY:

WE BULK BILL ALL MEDICARE PATIENTS FOR ELIGIBLE GP SERVICES INCLUDING:

*GP consults

*Chronic condition Management plans and reviews

*Mental health treatment plans

*Health assessments

Fees may apply for non-eligible services, including:

*Procedures like skin excisions

*Diagnostic services like ECG and pathology

*Allied health and other non-GP services

*Patients without a Medicare number

*Antenatal services

**Each GP dictates whether they will charge a gap fee or not.

Please check with your doctor prior to your appointment to confirm cost.

SKIN CHECKS AND PROCEDURE FEES

Skin checks will be billed as per Standard GP Consultation. if a procedure is required, then an extra out of pocket fee may apply for some doctors. You will be advised of the cost after consultation.

ANTENATAL CONSULTATIONS

Some doctors may charge a gap fee for Antenatal consultations. Please check with reception staff prior to your appointment to confirm cost.

DIAGNOSTIC CONSULTATIONS

Some doctors may charge a gap fee for diagnostic procedures You will be advised of any out-of-pocket gap fee for the planned investigation.

GENERAL PROCEDURE FEES (eg. wound repair, toenail wedge resection, Implanon insertion etc)

Some doctors may charge a gap fee for these procedures, which they will advise on consultation.

PAYMENT:

We accept cash, cheque, Eftpos, Visa, or Mastercard. Unfortunately, we do not accept American Express. We kindly request that accounts are paid at time of consultation. Medicare rebates are processed at reception for your convenience.

HOUSE CALLS:

We're here to help. Depending on the circumstances and Doctor availability, a Home Visit may be organised for existing patients who are unable to attend the surgery.

REMINDERS:

We understand that our patients lead busy lives. Reminders can be sent for pap smears, repeat tests, health assessments, and other services. We also provide State and National reminder systems, NSW Breast Screen reminders and Pap Net Registration. 

RESULTS:

If a follow-up appointment is deemed necessary by your doctor, you will be contacted either by phone, sms or letter, to advise you to book an appointment to discuss.

Results will not be given over the phone by our staff, only from a Doctor in a pre-booked telehealth appointment.

AFTER HOURS:

If you require medical attention outside of surgery hours please call our deputised after-hours service, National Home Doctor Service, (13SICK) on 137 425.

Other Options:

Tweed Heads Medicare Urgent Care Clinic - 33/35 Corpoation Circuit Tweed Heads South, provides free, walk-in, bulk billed care for non-life-threatening illnesses and injuries 365 days a year, open 7.30am to 7.30pm.

Or call 1800MEDICARE (1800 633 422) for free health advice from a registered nurse, available 24/7

If it is a medical emergency, please call 000

APPOINTMENTS:

In order to avoid long delays, please contact our friendly reception staff in advance to make an appointment. Walk-in appointments are subject to availability. 

GPs and staff are aware that alternative modes of communication may be needed by our patients, such as those who require interpreter services or those with a disability.

Please contact reception if you need assistance.

Missed appointments will attract a missed appointment fee of $50.00. 

GPs and staff are aware that alternative modes of communication may be needed by our patients, such as those who require interpreter services or those with a disability. Please contact reception if you need assistance.

TRANSLATORS:

Banora Shopping Village Medical is a registered provider with TIS National and NABs and can offer a translator or interpreter service. Please be sure to advise reception staff if an interpreter or translator is required.

TELEPHONE CALLS:

The Doctors do not take calls from patients while consulting, however, you are welcome to leave a message during surgery hours or book a telehealth appointment. Staff will endeavor to attend to your enquiry as soon as possible. Emergency calls will be triaged accordingly. 

EMAIL POLICY:

Only appropriate non-clinical matters are dealt with via email exchanges. Consulting or advice services are not conducted by email, this must be communicated face to face by a medical practitioner or other appropriate health professional, unless there are exceptional circumstances.

PATHOLOGY

We have an onsite 4cyte Pathology Collection Centre, open 8.30am to 2.30pm, Monday to Friday

Please visit www.4cyte.com.au for any enquiries.